TOPNOTCH VACATION RENTALS FREE
Giving guests a welcome basket of local food specialties, a hamper of goodies or essentials, or even vouchers or offers for local restaurants or a free drink in your bar, can give an unrivaled first impression. This might sound like hospitality 101, but it’s easy to forget.
Subsequent messages and emails-again, digitally automated-can help continue the communication and foster the relationship further. Instead of your final message to them being “Don’t forget to check out by 3pm!”, you can continue the relationship by asking them to leave feedback and reviews, and inviting them to stay again. The conversation doesn’t end on their last day either. You might send them your space’s digital guidebook with recommendations on where to grocery shop before they arrive, or get them excited about the best places to eat out, have a cocktail, or enjoy the best parts of the city once they’ve checked in. Set up emails to answer common questions, and make sure guests have everything they need and more. Using digital tech can help simplify this, as you can automate personalized emails from booking to arrival and beyond. You can help them to better prepare by answering questions about their stay, and spark excitement for their trip. This can be unnerving for the guest and it’s also a missed opportunity for you to build a good relationship with them. Many operators are radio silent until only a day or two before the booking. Part of using tech for the best guest experience is to use it to establish great communication well before check-in. Establish great communication, even before check-in Everything is done ahead of your arrival so that when you show up for the first time, you're able to head straight to your hotel room. “If you come in after a long flight, you don't want to wait or see anyone. And it kind of removes you from what you're there for.” Offers real safety and security because only authorized people with the keycode can gain accessĮnables guests to check-in even without relying on their smartphones, data, or Wi-FiĮnsures guests aren’t surprised by housekeeping or other staff accidentallyĮnables you as the manager to monitor what’s going on and who is checked-in, checked-out, which rooms are secure, and which rooms need cleaning, enabling you to ensure availability and excellent service for guests throughoutĪs Ryan Killeen highlights: “You can go to the nicest hotels in the world that look beautiful, and you would think you’d have an incredible experience, but you show up, and you have to wait in line. Reassures the guest that they have everything they need to access the property before they arrive Reduces stress for the guest if their travel is delayed or their plans changeĮliminates awkward, unnecessary interactions Setting up contactless check-in for vacation rentals is a major way of using tech to enhance the guest experience from the start because it allows guests to arrive, check-in, come and go, and check-out whenever they want.Ĭontactless access, using keycodes sent to guests in advance, also: Taking some time now to invest in the guest experience will free you up later to implement meaningful on-site touches to make stays more memorable and unique, for the best guest experience possible. Making your stays smart and streamlined will ensure guests are happy from the moment they book to the second they hit ‘submit’ on their five-star review, and future proof your business too.
And it doesn’t have to be complicated or expensive. We’ve created a step-by-step checklist to help you elevate your guest experience, with smart tech at its heart. That’s why today we’ll dig deep into how hoteliers and property managers can create an excellent guest experience (and why it's so important). If you’re reading this, we’re guessing you’re looking for new and innovative ways to improve your guest experience, without having to change your staff, recruit more people, or add to your workload. But it’s arguably become the future of hospitality operations now, as safety-conscious guests look for stays that are truly worth their time and money.Īnd when your guests are used to streaming movies on Netflix, ordering a ride with Uber, booking trips on Airbnb, and grabbing groceries online, it’s no surprise they want that level of convenience and personalization on vacation too-plus a welcome touch of luxury. Making the customer experience as streamlined, on-demand, and seamless as possible was already a major trend pre-pandemic.
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